AI for law firms
FirmOps is the outsourced AI department for owner-led law firms: AI strategy, deployment, integration, and managed agents. We read across Clio, intake, email, and documents first — then run supervised workflows behind approval gates.
Most legal AI is a tool you still have to figure out. FirmOps deploys it, integrates it, and runs it — so your team gets the outcome, not another login.
What an AI department actually does
The AI consulting firms most lawyers find sell strategy decks or a single tool. FirmOps covers the whole job: decide, deploy, integrate, and operate.
AI Concierge
Answer, qualify, and route every call, intake, and after-hours inquiry — then log it to Clio. More than an AI receptionist or answering service: a concierge that prepares the next step for your team.
Explore the AI Concierge →Managed AI agents
AI workflow automation for law firms — dormancy digests, intake-to-matter prep, client-update drafts, document and records follow-up — all read-first and behind human approval gates.
Explore Managed AI Agents →Legal AI adoption
Claude, ChatGPT, and legal AI assistants can help when the firm controls the data boundary, review path, and approval gates. Start with supervised drafts and staff-visible proof before expanding.
Explore Legal AI Adoption →Integration builds
Custom AI development and integration: we build the connections (including MCP) that let a supervised agent read Clio, Dropbox, Gmail, and your task and reporting tools as one operating layer.
See it in the demo →Operator-led implementation
The fractional-COO lens is credibility, not the starting product: decide what to deploy, what to leave human, and how to run the system safely after launch.
See the Fractional COO model →Recommended first deployment
For most owner-led contingency firms, the cleanest first proof is the front desk: missed calls, after-hours coverage, slow follow-up, inconsistent qualification, and handoff quality. Once that workflow is read-first and approval-gated, the same operating model can expand into managed agents.
How we work
Read before write. Prove before expanding. The point is a working operating layer your team can question and approve, not a tool recommendation.
Strategy
Most firms are told to "use AI" with no safe path. We start from your operating bottlenecks and sequence the rollout — concierge first, then the workflows where the proof is obvious.
Deployment & integration
We deploy and integrate AI across Clio, intake, email, documents, tasks, and reporting so an agent can answer real cross-system questions before it does any supervised work.
Managed operations
AI is not a one-time install. We operate the agents as a managed service — monitored workflows, approval gates, and monthly tuning as your firm changes.
Why FirmOps
FirmOps is led by Jonathan Mahler, a non-attorney partner and COO of a working personal-injury firm. The system is built and run on real matters — so the advice and the agents are tested against the firm’s actual operating reality, not a slide.
Read the Conduit proofBuyer guide
Start with the first workflow your firm can prove: intake, firm-wide answers, legal-assistant drafting, or managed agents. Then buy, build, or pilot around that job.
Next step
The 15-minute live demo checks stack fit, the safest first deployment, and whether the AI Concierge / agent OS path fits your firm.